FULL-TIME Customer Service Representative/Receptionist Posted By: Admin    2015-Jul-23


Customer Service Representative/Receptionist for Steep Hill Labs


The customer service representative role is an extremely important one within the company and requires a multifaceted skill set. Sitting at the front desk, the successful candidate will be the first impression for many customers visiting the company or calling in for the first time. An ability to work across a variety of tasks oftentimes in stressful situations is an essential attribute for the successful candidate.

In addition to answering basic sales inquiries, relaying messages, checking the status of out-going reports, and following up with basic client requests, the successful candidate will also be responsible for setting up pre-paid accounts, collecting payments for products and services, and maintaining client records. This role also functions as the main intake resource for customer test specimens, logs in samples to the laboratory information management system (LIMS) in a manner that will ensure chain of custody validity and keeps the sample receiving area organized, clean and with a professional appearance.

Essential duties and responsibilities:

  • Log samples and payment into customer database via GoogleDrive and LIMS
  • Adheres to SOPs relevant to Sample Intake and Customer Complaints
  • Performs a variety of clerical tasks that include maintaining spreadsheets, managing and organizing customer records.
  • Answers telephone, screens callers, checks voicemail, relays messages, greets visitors, maintains calendars, and schedules consultation appointments.
  • Capable of listening to customer’s needs and able to advise and educate customer on test methods that best suit their requirements.
  • Performs other duties and assumes other responsibilities as apparent or as delegated.
  • Respect and maintain privacy and confidentiality of patients: assure patient confidentiality at all times.


  • Microsoft Office (Word, Excel)
  • Google Sheets and Google Docs
  • Customer service skills
  • Making arithmetical calculations quickly and accurately
  • Understanding and following verbal and written instructions; work independently in the absence of supervision.
  • Communicate effectively in writing and verbally
  • Establish and maintain effective working relationships with clients
  • Background in biological or chemical sciences is preferred
  • Previous experience working in a laboratory environment and/or in the cannabis industry helpful but not essential

About Steep Hill

Steep Hill is the country’s leading cannabis science and technology firm. Steep Hill opened the first commercial cannabis lab in the United States in 2008, and now has company-owned labs in Berkeley, CA, and Seattle, WA, with licensed labs in Denver, CO and Las Vegas, NV. We plan to open a new lab in Albuquerque, NM, and a licensed location in Portland, OR in 2015.

Steep Hill’s core business is testing and analyzing medical and recreational marijuana to ensure compliance with public safety standards. In addition to its core business, Steep Hill is also an innovative R&D Lab that has developed and commercialized two highly-differentiated and proprietary products: the QuantaCann™ and the GenKit™.



Please send a copy of resume, cover letter to jobs@steephill.com with subject line: Customer Service Rep/Receptionist

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