NOTE: This recruitment is being used to fill four (4) Licensing Specialist Supervisor positions located at Liquor Control Board HQ in Olympia, WA.
Who we are
Washington State Liquor Control Board (WSLCB) promotes public safety and trust through fair administration and enforcement of liquor, tobacco and marijuana laws.
A culture of excellence
Your opportunity at a glance
We pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
As a Licensing Specialist Supervisor you will work in the WSLCB Licensing and Regulations Division directing and coordinating the Licensing Specialists work in a manner that will optimize the agency’s mission and goals to improve the division’s efficiency. Under the direction of the manager and/or director, provides direct supervision to two licensing specialist levels within the Licensing and Regulation Division. Analyzes and resolves problems and demonstrates thorough knowledge of processes and protocols for licensing staff. Supervises staff to assure compliance with licensing processes in compliance with RCW’s and WAC’s as they pertain to the agency.
- Schedules work assignments of Licensing Specialists.
- Determines work procedures, prepares work schedules and determines methods for expediting work flow.
- Issues instructions and oversees work for exactness, neatness and compliance with laws, rules, policies and procedures.
- Evaluates staff performance.
- Informs Licensing Specialists of any changes to laws, rules, policies, or procedures.
- Assists staff in resolving a wide variety of concerns and complaints as they relate to the license processing of liquor and marijuana applications.
- Provides information and advice concerning specialized services related to licensing to include difficult problems, questions or complaints raised by the applicant or staff.
- Support and enhance employees’ expertise to maintain and develop knowledge, skill, abilities and attitudes which promote excellence and quality outcomes.
- Coordinates, participates or provides advice to Licensing Specialists in the collection and preparation of complex reports requiring thorough knowledge of laws and rules as well as departmental operations, policies and procedures.
- Analyzes operating procedures to devise the most effective methods of accomplishing work.
- Reviews applications and supporting documents to determine qualification for licensure as specified by state RCW/WAC requirements using procedure and file checklists.
- Reviews Licensing Specialists threshold decision reports and supporting documents for submittal to threshold decision maker.
- Evaluates and analyzes current work procedures for effectiveness and efficiency of operation.
- Trains licensing specialists in new departmental procedures or operation.
- Prepares training manuals and presides over training classes.
- Provides leadership, coaching, mentoring and guidance to Licensing Specialists.
- Assists in facilitating staff meeting and other department meetings.
- Participate in special projects, process improvement activities or any other duties assigned to meet the mission of the agency.
Three years supervisory or lead experience in applying statutes and regulations to approve or deny documents submitted for permits and licensure, or one year of experience as a Licensing Specialist Senior (formerly LCB Licensing Specialist 3).
Two years of lead experience within a regulatory state agency
An Associate of Arts degree involving major study in accounting, finance, business or public administration, criminal justice, or related field.
HOW TO APPLY
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:
1. Resume, detailing experience and education.
2. Letter of interest, describing how you meet the specific qualifications for the position.
3. At least three professional references with current contact numbers.
Applicants must pass a criminal history background check to be considered for employment.
**A resume will not substitute for completing the “work experience” section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Applicants for employment with the Washington State Liquor Control Board should be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
Applicants for employment with the Washington State Liquor Control Board should also be aware of RCW 69.50.351, which reads in part, "No member of the state liquor control board and no employee of the state liquor control board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.”
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email email@example.com or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.